In today’s era of value-based care, healthcare providers and vendors are more focused on customer service than ever before. FUJIFILM Medical Systems U.S.A., Inc. (Fujifilm), for instance, recently made significant strides with its own customer service, skyrocketing to the top of MD Buyline’s customer experience ratings for digital radiography (DR) portables, flat panel detectors and DR rooms (MD Buyline Q3 2018) which includes the highest rating in the portable category for Service Response Time and Service Repair Quality.